General Terms & Conditions

Welcome to www.cosmecy.com website (the “site”). The site is owned and operated by Changex Global Trading Ltd. in Cyprus. References in these terms and conditions and in our privacy policy to “we” and “us” means Changex Global Trading Ltd. Please read these terms of use carefully before using this site. Your use of this site is expressly conditioned upon your acceptance of the following terms of use. By using this site, you signify your assent to these terms of use. If you do not agree with any part of the following terms of use, you should not use this site. In addition, when using particular features and services on the site, you will be subject to any posted guidelines and rules applicable to such features and services, all of which are incorporated herein by reference.

Operator
This site is operated by Changex Global Trading Ltd. (registered number HE412809, VAT number 10412809H) from its registered address at Dimitraki Christodoulou, 5 Flat, Office 303, 1035 Nicosia, Cyprus.

Purpose of the site
The purpose of the site is to provide you with information about our company, our products and stores, the campaigns that we support and the activities we undertake.

Availability of the site
We have taken every care in the preparation of the site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the site at all times. Also, we are taking all precautions against malware or viruses, however you are responsible to have and operate your own antivirus system. We have taken all necessary measures in order to always have correct and updated prices in our products, however, in case there is a difference between the same product that appears in this web page and in our stores, the price that you can find in our stores will prevail as the correct one.

Information on the site
The information on this site has been included in good faith for general informational purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as to its accuracy or completeness. Information on products as well as pricing can change without notice at any given point.

Product and service availability
Reference to any product or service on the Site does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available at all times as availability may vary at any given point. Chnagex Global Trading Ltd as www.cosmecy.com in Cyprus controls and operates this Site from its headquarters in Cyprus. We in no way imply that the materials on our Site are appropriate or available for use outside the Republic of Cyprus and we will not be able to fulfill your order if you require shipping outside the Republic of Cyprus. Inventory information is generally available on the Site for domestic or wholesale (Cyprus) merchandise.

Colour
We try to display the colours of our products as accurately as possible. Nevertheless, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate so please always check the accuracy of the colour of the product you are interested in buying, by visiting one of our stores.

Ownership of Materials on the site
You may not publish, distribute, extract, re-utilise, or reproduce any part of the Site in any material form (including photocopying or storing it in any medium by electronic means) without the written approval of Changex Global Trading Ltd. You may not use any computer code, data mining software, “robot”, “bot”, “spider”, “scraper” or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of this web page data or content found on this Site or accessed through this Site. You also may not: engage in the mass downloading of files from this Site; use the computer processing power of this Site for purposes other than those permitted above; or flood this Site with electronic traffic designed to slow or stop its operation.

Trade marks
You may not market or distribute products or offer services under or by reference to or otherwise use or reproduce any such trademarks, trade names or service marks without the prior written permission of Changex Global Trading Ltd. or the owner of such trademarks, trade names or service marks.

External links
We may provide links to other websites from time to time. These links are provided for your convenience. We do not endorse or take responsibility for the content of those websites, are not responsible for the availability of those websites and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk.

Disclaimer of warranties and liability
To the fullest extent permitted by law all warranties (express or implied) in respect of this site and the content of and your use of the same are excluded. We exclude all liability to you in respect of your use of this site.

Ordering Products
Once you have selected the products you wish to order, click on the “Checkout” button at the end of the checkout process.
Once you have clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further. An automated email is been sent out to you that we have received your order and we will process it. We may refuse or be unable to process your order if:
– The product you ordered is discontinued or no longer available.
– Your credit card does not give authorisation for the payment of the purchase price
– In case our systems alert us about any digital fraud.
– You do not meet the eligibility to order criteria set out above.

Amendments of the terms
We reserve the right to amend these Terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the site. Such changes can happen at any given point of time.

Applicable law
These Terms are governed by and will be construed in accordance with the laws of the Republic of Cyprus. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the Cyprus Courts.

Privacy Policy
We encourage you to read our Privacy Policy. By using the Site, you agree to our Privacy Policy.

Comments
If you have any comments or questions about our Site please contact our customer service department at info@cosmecy.com

Operator Notices
The Site is owned and operated by Changex Global Trading Ltd. in Cyprus. All formal notices to us shall be sent to Dimitraki Christodoulou, 5 Flat, Office 303, 1035 Nicosia, Cyprus. All notices to you shall be sent to the email address that you provide to us when you register.

Payment & Pricing
All payments within this option are made in the EUR. The value that is displayed in the total is accurately the value charged.
You can pay securely by :
– Paypal
– Bank transfer
– Pay on delivery by ACS.

Cancellation policy
You can cancel your order by yourself at “My Orders” page or by contacting us (preferably via email), as long as the order has not been shipped yet.
Please provide all necessary information regarding your order: order number or eventually full name used to place the order or email address. We will get back to you via email informing you about the status of your order.
Please keep in mind that unless cancellation takes place before the shipment has been processed, your order cannot be stopped and will be delivered to you. At this point, you will be able to return your order (or in some cases to refuse its delivery). Orders with quantities more than 10 pcs is subject to wholesale commerce and cancellation is subject to Changex Global Trading Ltd.’s decision.

Delivery and Returns
Please note that we can only take online orders at www.cosmecy.com deliver our products within the island of Cyprus. We are afraid that we cannot accept any orders placed from countries other than Cyprus. In the event that by mistake you are a resident of another country and you have accidentally placed an online order with us using our web page, please contact us on info@cosmecy.com so we can arrange for a refund of your payment. Please note that sometimes bank charges may apply in order to complete the refund transaction.

All our orders are delivered via ACS courier to: a) the courier outlet of your choice – Door to Point option OR b) to your own home address/address of your choice – Door to Door option. Please note that your name, address and phone number will be forwarded to ACS courier in order to enable us the delivery. You are assured that we are taking special interest in GDPR regulations and in protecting your private data and that we have signed data transfer agreements and none disclosure confidentiality agreements with the courier provider.

All orders that are made by 14:00 of a specific day (Monday to Friday) are delivered within the following 2-3 working days. However if special occasions apply this lead time may be extended. If you are placing an order on weekends there will be a further delay as your order is always shipped on the next working day. Deliveries to remote locations may take additional days to deliver and also additional charges may occur.

For health and safety reasons please note that we can only accept returns of products that have not been opened, they remain closed, unused, undamaged and sealed in their original case. Products that do not have a safety membrane cannot be exchanged, refunded or returned. For all closed, unused, undamaged and sealed products you can return them within 14 days from the date of the purchase and you should always have with you the original purchase receipt. Please note that if you have made a purchase at our online store and you would like to return or exchange it you will have to physically return the products to our store yourself otherwise extra delivery charges may occur. Please note that you are responsible to pick up your order from the ACS on time (within 3 working days) from the day you are notified from ACS that your products have arrived. Three days after your products will be automatically returned back to our warehouse. Also note that if you still would like to have your products, we will have to resend and this will lead to additional courier charges.

Estimated Delivery Date
Delivery time depends on the destination address. Once the payment is confirmed, we do our best to make sure the orders are shipped within 1 to 3 working days. Please keep in mind that delivery time should be used as a guide only and that it is counted from the moment of dispatch.

durations mentioned in this ‘Terms and Conditions’ document may be extended due to due to Covid-19 and similar Force majeure healthcare conditions.

Cookies Policy
By using this site, you explicitly confirm to our cookie policy. Please read our cookie policy below to learn of what cookies are, their benefits and how we use them on our web site. If you’d like to disable cookies on your browser, please view our information on ‘Controlling and Deleting Cookies’ below. Please be aware that some parts of our site and your ability to buy products will not function correctly if you disable all cookies. By viewing this Cookie Policy Page and using our website, you consent to our use of cookies on your browser in accordance with our cookie policy unless you have disabled them.

Controlling and Deleting Cookies
It is not the policy of The Changex Global Trading Ltd. to collect personally identifiable information about our site users through the use of cookies. To prevent cookies generated from our site reaching your device, you will be able to restrict them or block them using your browser settings. Use the ‘Help’ function on your browser for information on how to do this. To delete or restrict cookies on your mobile phone device, refer to your handset manual. Please be aware that your actions to restrict or delete cookies may affect the functionality of www.cosmecy.com website. For more information on cookies and how to restrict or delete them, visit www.aboutcookies.org

Cookies Set by Third-Party Sites
We may occasionally embed a picture and/or video content from websites like Google, YouTube etc. Consequently, if you visit a page with embedded-content cookies, you may be presented with such cookies from these websites. This type of cookies cannot be disseminated by us, so you will need to check the relevant third-party website for information.

Sharing Tools
Our website may carry embedded ‘share’ buttons which enable site users to share articles via social networks. Social network sites may set cookies on your terminal when you are logged in to their service. We do not control the dissemination of these cookies, so you will need to check the relevant third-party website for information about this type of cookie.

Privacy Policy
www.cosmecy.com respects your privacy concerns and values your relationship with us. For this reason, this Privacy Policy describes the type of personal information we collect about our customers, which channels we use, how we use the information, the choices our clients have about sharing information, and how our customers can contact us about our privacy practices. We also describe the measures we have taken to protect the information collected. Please note that www.cosmecy.com does not sell or rent information contained in the database with third parties.

Information We Collect
We may obtain personal information about you from various sources. We may collect this information when you subscribe our newsletter, complete a purchase, when you register in our store, when you qualify to win a giveaway properly identified by our brand, or fill our skin diagnostics. In a more specific way we can collect the following information:
Identity and contacts: It include the name, telephone contact, email address, delivery and billing address, taxpayer number, purchase history, contact history with our customer support team, favorite products or any other personal information you provide to us deliberately.
Transaction information: Depending on the type of payment selected at the time of purchase, we may collect information such as the name of the bank that used to make the payment, the type of card, part of the card number or associated account.
Technical information: We may collect the Internet protocol (IP) address, login data (except for the keyword), browser type and version, location and time zone, language, operating system and access platform, whenever you access deliberate way to our site.
Marketing and Communication: Include your preferences when receiving marketing communications from our store and your contact preferences.
Social profile: we may collect public information related to your social profile and the social network used

Information You Provide
You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site or via our social media pages. The types of personal information you may provide to us includes the name, gender, telephone contact, email, age and date of birth, address, tax number, registration name, purchase history in our store, product preferences, your skin condition and concerns, contact information of friends you would like us to contact, and content you deliberately share with us like videos, photos, reviews, articles, comments, location, and friends.

How We Use The Information
We may use the information you provide us to adjust the communication we send, promote products of your interest, offer services related to your preferences, access your purchase history for maintenance or to help with any question, locate your purchases, change your data with your consent, answer your questions, process and invoice your purchases, provide support before, during and after the purchase and send invitations to special events. We may also use the information you provide otherwise or for other purposes, but by a specific notice when collecting the information.

Cookies, Web Server Logs, Web Beacons and Google Analytics
www.cosmecy.com uses a variety of marketing, advertising and analytical tools for managing our company, with the aim of segmenting the offerings and helping our clients to find the product they are looking for or to make known a product that interests them. For this we use various technologies such as web beacons, pixels, ad tags and cookies, as well as specific services offered by some sites and social networks, such as Facebook Custom Audience service. Our ads are displayed according to our customers’ preferences (based on, for example, the history of products visited on our site).

www.cosmecy.com uses cookies to store information about your visit to our site. What we can access when you return to our site in the future. These cookies help us improve www.cosmecy.com performance and offer a more personalized service.
This is because cookies are small text files sent from our site while browsing our store, and stored in the browser. On a future visit, when you access our site again, the stored data can be retrieved and used to enhance your browsing experience. These cookies record small details of your www.cosmecy.com navigation, such as your operating system, the browser you are using, the domain, the language, the time zone, the country where the device is located, the IP, the usage pattern, and the preferences. This way we can display the website in the language and currency you want, display the products added in a previous session to the shopping cart, among other features.
www.cosmecy.com also uses Google Analytics services to track page views, navigation paths, and other details of your visit so that we can improve the way our site operates.
We also integrate social networking tools such as Facebook, Twitter, YouTube, Google+, Instagram and Pinterest to enable our customers to share products, blog posts and pages with friends on social networks. Each of these services uses cookies to record profile and log in information, as well as the interaction between our store and social networks.
We use Web Server Logs services, that can additionally collect information about the address of web pages that have forwarded to our site and the IP of your device.
Whenever you access a site with cookies you must be notified, allowing to accept or reject the use of cookies. Although not strictly necessary, it will be important to know that rejecting cookies may inhibit access to certain options on the site that you want to consult.
Note: You can opt-out of being tracked by Google Analytics by installing the browser plugin available from: https://tools.google.com/dlpage/gaoptout

Newsletters and Text Messaging
If you wish, you can make your phone number available to receive text messages with www.cosmecy.com alerts containing information about products, events, cosmetic and make-up tips, and promotions that will be sent using the automatic text messaging system. You can receive approximately 4 messages per month. This service is totally free so we do not charge any fees.
By subscribing to our newsletter, www.cosmecy.com will take the liberty of sending emails containing information about the campaigns in force at our store, promotions, offers, beauty tips, online events, articles, discounts, and congratulations. To develop the newsletters information and adjust the content, we will access your preferences, location, time zone, email and name. You can receive approximately 2 newsletters weekly. This service is free.
If you wish to cancel the receipt of text messages or newsletters by email, just contact us by email requesting the suspension of the service to info@cosmecy.com.

With whom we share your data
www.cosmecy.com does not sell or rent the information of its database with third parties. However we share your data with the following categories of entities as an integral part of our business so that we can provide our products and services available online:
– Companies that help us process your purchase, such as banks, payment service providers, distributors and carriers.
– Service providers such as marketing agencies, advertising partners, and website hosts that help us manage our online platform.
– To the Tax Authority as a result of the invoicing of your purchase.
It will be important to note that the information you provide may be required by law, through legal processes, by law enforcement authorities, or waived when necessary to prevent fraudulent or illegal activities.

How we protect your personal information
www.cosmecy.com has appropriate protection techniques available that safeguard personal information from our customers in order to protect against destruction, loss, change, access, disclosure and unauthorized use.

All the information you provide to us is stored on secure servers. www.cosmecy.com uses Software SSL to encrypt information related to the payment, in order to ensure greater security and anticipate possible fraud. For your added security, all payment transactions are processed automatically by Paypal (depending on the payment method chosen). In this way www.cosmecy.com does not store any personal or banking data associated with your transaction.
It will however be important to safeguard that we can not guarantee the confidentiality of data in any and all circumstances and forever, given the edges of security systems. However, we are committed to updating our security system so that our stability and confidentiality are not compromised.

How long do we store the information we collect
We will keep your information for as long as you have your account with us or for as long as it takes to provide our services. However, by legal impositions, fraud prevention and misuse, or to comply with our Terms and Conditions, we may keep some of your data, strictly necessary, even after you have closed your account or when you no longer need our services.

Withdrawing Consent
You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of some of our products or services. You may request to review, change or delete your personal information by sending an email to info@cosmecy.com.

Reviewing, Updating and Modifying Personal Information
Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to review, change or delete your personal information by sending an email to info@cosmecy.com.

Changes to the Privacy Policy
Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, sent by email. Please check back frequently to see any changes to our Privacy Policy. The latest revision and update of our Privacy Policy was on 14.4.2021.